We want you to be confident that when you bring your Hyundai or Mazda
for a service, the work is necessary and the costs are transparent.
Which is why we are committed to servicing that is thorough, open and
accountable. We've set out exactly what you can expect, so you can be
sure that your service is first class.
We will adhere to the following 14 point guidelines:
- External inspection of your car, at which your presence would
be welcome
- Establish your transport requirements while your vehicle is with us
- Confirm with you the work that needs to be done
- Offer you a single price estimate in advance of any work undertaken
- Offer you a choice of suitable engine oil
- Ask you to sign the job card or estimate to ensure you agree with the
work and estimated cost
- Undertake a service schedule specifically designed for your vehicle
- Inform you of any additional work that may be needed, provide you with
an estimate and wait for you to authorise the work before proceeding
- Keep your car protected with covers in the workshop
- Point out any items that may need replacing in the near future
- Quality inspect your car to ensure the service work has been completed
to the required standard
- Sign your service book confirming the service work has been completed
to the required standard
- Explain your invoice in detail
- Return your vehicle washed and cleaned, inside and out.
